Customer Service

Order Fulfillment & Timing

We accept orders for delivery throughout the continental U.S.  All orders are shipped using UPS Ground Delivery.  

Tracking your package

Once you have placed an order at the Shearer’s Store, you will be sent an email confirmation that will include your order number. You can check the status of your order at www.shearersstore.com under “Your Account”.  After your product has been picked up by UPS at the Shearer’s Store, you will be sent another email which will provide you with your UPS tracking number.  You can then go to www.ups.com, enter your tracking number and see where your snacks are.    

Order by the Box

You can order your product “a la carte” or buy a Party Pack.  If you want to choose your product, ordering is simple.  First, find your product.  Our award winning potato chips, pretzels, cheese curls and other snacks can be found by clinking “Shearers” on the left hand navigation panel.  For delicious corn tortillas, select Tangos.  And our whole grain chips can be found under Shapers.

Once you know what you want, decide how many of each you want and place the quantity in the box below each item.  If you are using our “Build a Box,” you must have 5 items to complete a box.  If you don’t, you won’t be able to check out.

Shipping Methods

All orders are shipped using UPS Ground Delivery.

Need Assistance or Have Questions?  

If you have questions or need help with an order, please send us an email or call us Monday through Friday during normal working hours from 8:00 am to 4:00 pm EST at (330) 767-3426 or 888-GREAT CHIPS.

Using Your Account Features

By using the features under “your Account”, you can make future orders a breeze.  You can keep as many addresses in your address book as you need to make sending Shearer Perfection to family and friends that much easier.

Satisfaction Guarantee

We guarantee our product quality.  See our satisfaction guarantee.

Security Statement

When you order at Shearer's Online Store, we protect you with the highest level of Secure Socket Layer (SSL) technology that is utilized through all browsers including, but not limited to, Internet Explorer, Firefox, Safari, Google Chrome and Opera. An SSL Certificate icon will appear in your browser's address bar to confirm our security certificate is valid. This SSL security provides advanced encryption of the data transmitted between your computer and our server. Encryption means that your information, including credit card numbers, are converted into bits of code before being securely sent over the Internet.